Gleneagles Hospitals aims to provide the best treatment, to ensure that patients receive exceptional quality care. We take pride in our systems & processes that deliver the best care based on the most advanced medical practices and state-of-the-art technology. At Gleneagles Hospitals, we endeavour to foster a culture that is always tuned to patient safety & patient welfare. We regularly upgrade our safety protocols, medical equipment and other SOPs to ensure we always remain ahead of the curve in quality patient experience.
ABOUT US
Experience world-class healthcare at Gleneagles Hospital at Richmond Road, Bengaluru
Gleneagles Hospital at Richmond Road is a specialized short-stay surgical centre that offers a comprehensive range of services with a focus on Cosmetology, Dentistry, Cosmetic procedures and Surgeries, Orthopaedics, Laparoscopic Surgeries, Digestive Surgeries, Urological Surgeries, ENT procedures and surgeries, Spine Surgeries, and Breast Cancer Clinic. Our highly skilled specialists are dedicated to ensuring every patient receives the highest level of care and comfort possible. We aim to provide exceptional care tailored to our patient's needs, offering the latest advancements and technologies in each field. The Cosmetic Clinic is designed to help patients feel confident and beautiful, while the Breast Cancer Centre offers a support system for those facing a difficult diagnosis and treatment.
Gleneagles Hospitals is a part of IHH Healthcare, one of the world’s largest healthcare providers. With its full spectrum of integrated services, dedicated people, reach and scale, and commitment to quality and safety, IHH aspires to be the world’s most trusted healthcare services network, united by a single purpose: to touch lives and transform care. More information on Gleneagles Hospitals can be found on the hospital website.
VISION & MISSION
We are committed to deliver your health aspirations
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TODAY OUR VISION IS A REALITY
Gleneagles Hospitals began with a vision of a unique centre where complex multi-organ Transplant programs could be executed at affordable cost. We brought together some of the world’s leading clinicians, the most advanced technologies available and compassionate caregivers to provide world-class care. We dreamt of an unparalleled centre of excellence in the patient and caregiver experience. Today, Gleneagles Hospitals has a presence in Hyderabad, Chennai, Bengaluru & Mumbai with tertiary care & quaternary care centres.
As an increasing number of hospitals in India follow our lead, we are certain that health care will never be the same, not only for Indians seeking advanced medical care but also for the thousands of international patients coming from Africa, the Middle East, SAARC & CIS countries.
Vision
To be the most trusted international healthcare provider. -
OUR APPROACH TO CARE IS UNMATCHED
At all Gleneagles Hospitals, you will experience a new approach to patient care & patient experience. We do what it takes to make sure every patient and patient relative receives personalized and compassionate care. We give our clinicians, nurses and clinical support staff the support they need to ensure that patient care remains their top priority.
Our advanced treatments cover various disciplines such as Gastroenterology, Hepatobiliary & Liver Diseases, Cardiac Sciences, Neurosciences, Orthopaedics & Joint Replacements, Organ-specific Cancer Care, Urology & Nephrology, Minimal Access & Bariatric Surgery, Critical Care & Pulmonology, Trauma & Emergency Care and other specialities.
Mission
To take exemplary care of our patients anchored around our people who strive to continuously raise the bar in clinical, operational, and service excellence.
CORE VALUES
Our Core Values
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Patients First
We put patients’ needs first
We put patients’ needs first -
Integrity
We do the right thing
We do the right thing -
Empathy
We listen with our hearts
We listen with our hearts -
Teamwork
We are better together
We are better together -
Excellence
We champion continuous improvement and innovation
We champion continuous improvement and innovation
COMMITMENT
Our Commitment
We believe trust is the cornerstone of all our relationships and it starts with honouring our commitments. With our people, size, reach, and relentless pursuit of excellence, we commit to making a difference one patient, one family, one touch at a time.
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To Our Patients and Their Loved Ones
We will put our patients & needs first and go the extra mile to provide quality and exemplary care.
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To Our Shareholders
We will build long-term sustainable growth and shareholder value.
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To Our People
We will build a caring and inspiring environment for our people to succeed and shape the future with us.
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To Our Partners
We will work together with respect and honesty for mutual benefit.
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To Our Communities
We will do good beyond our healthcare services.
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To Our Planet
We will make choices that protect the environment and preserve it for future generations.
ON YOUR SIDE
On your side,
For all your healthcare needs.
For all your healthcare needs.
At Gleneagles Hospitals, our patients are the centre of all that we do. We believe things look better when we work on them together. Our care goes beyond diagnosing and treating our patients.
We work with our patients to ensure all their questions are answered and their concerns settled.
We are a modern and reliable healthcare partner that our patients can always count on, every step of the way.
JOURNEY
Our Journey
Gleneagles Hospitals began operations in 1999, bringing to India its first Multi-organ Transplant centre advanced care facility for Gastroenterology at Hyderabad. In 2008, Gleneagles Hospitals spread its presence with the opening of tertiary care centres in Bengaluru, Chennai, Hyderabad & Mumbai. The chain is now part of the IHH Healthcare network as it seeks to leverage the international expertise for medical excellence and management of world class hospitals.
Ensuring Quality Care
Ensuring Quality Care
Gleneagles Hospitals aims to provide the best treatment, to ensure that patients receive exceptional quality care. We take pride in our systems & processes that deliver the best care based on the most advanced medical practices and state-of-the-art technology. At Gleneagles Hospitals, we endeavour to foster a culture that is always tuned to patient safety & patient welfare. We regularly upgrade our safety protocols, medical equipment and other SOPs to ensure we always remain ahead of the curve in quality patient experience.
MANAGEMENT
Management
We bring decades of medical experience and business acumen
Pioneers in Healthcare & healthcare management, dedicated to bringing the best patient experiences to patients in India & worldwide.
The management and leadership team at Gleneagles Hospitals are individuals of high caliber in the field of healthcare and healthcare practices. These are names that inspire both awe and respect in the healthcare community. As pioneers in their respective fields, they understand the nuances of healthcare delivery, the needs of the patients and what it takes to deliver an exceptional patient experience. The collective objectives at Gleneagles Hospitals continue to be driven by the personal commitment of its stalwart leadership team.
STREAMLINED
Streamlined process, unparalleled simplicity that deliver exceptional, advance care
Quality is a way of life at Gleneagles Hospitals. Everything we do & everything we aspire to do is a testament to our commitment to quality
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Our commitment to quality is best encapsulated as below:
Be a Center of Excellence in Healthcare through commitment to continuous quality improvement and adopting the leading practices for the safety of the patient.
Meet and exceed International Healthcare standards through our integrated model of healthcare quality systems and evidence-based medicine.
Function as a unified organization, in multiple locations, to ensure that our patients have excellent experience access to all our facilities and services.
Build a culture of quality and safety across the organization so that all our facilities always deliver the highest quality care and service.
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The quality improvement priorities at Gleneagles Hospitals include:
Standardisation of systems, processes, policies and procedures across all hospitals.
Adopting International Patients’ Safety Goals.
Implementation of Computerised Physician Order Entry and Electronic Health Records that eliminate human errors medical records and improve patient care.
Training & development programs for all employees on principles and practice of qualitative healthcare.
QUALITY STANDARD
Quality Standards
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Educational Programs
To enhance and encourage learning & awareness in the organisation for the latest in healthcare and healthcare practices
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Safety Measure
To safeguard and promote the health of our patients and to minimise the risk of injuries & accidents in the hospital premises
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Workplace Safety
To promote a safe physical environment & hospital facilities to promote a positive patient experience & health work environment.
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Procurement Standards
At Gleneagles Hospitals, we ensure that all equipment and infrastructure undergo thorough checks and are maintained transparently, prioritising the highest standards of quality and safety.
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Rigorous Evaluation
There is a continuous and ongoing evaluation of all quality control measures to ensure we never lag in the standards expected of us.
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Feedback Mechanism
A feedback and alert mechanism allows us to hear from our stakeholders - patients, caregivers, doctors and related, and improve quality standards.
